LEADER: A Playbook for Success
By William V. Jones
Combining a unique blend of storytelling, sports metaphors, and practical experience, you will find the book an impressive resource. Without question, the impressive ideas will generate a paradigm shift in your workplace.
First Inning
"Today's customer already has high expectations about a product's features and benefits. The intangibles they seek that will allow companies to prosper are:
- How well the employee gives meaning advice about the product or the reason for the call and,
- The amount of interaction with the customer service representative that yields new learning or information.
Work environments need employees coached to see excellence as the norm. To reach this goal, the following steps need to be taken:
- Recruit talented individuals with the majority of the skills and knowledge the job requires,
- Have managers who embrace leadership and,
- Provide simulation education that creates properly prepared employees who can problem solve.
Anybody can lead or manage when times are good and companies are profitable. The true leaders come forth when the times are tough."
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About the Author
William (Bill) Jones has over 25 years of
experience in education, healthcare and telecommunications.
In addition to his book, A Journey from Manager to Leader: A Playbook for Success, Bill has authored over a dozen professional articles and edited newsletters for health education and cardiac fitness.
His professional memberships include the American Management Association, American Society of Training and Development, International Society of Performance Improvement, American Telemedcine Association and the US Chamber of Commerce.
Jones has been an innovator in each of the positions he has held. At a major hospital in Erie, PA, he created an internationally recognized laser center that helped establish new surgical techniques in cardiology, urology, ophthalmology and gynecology.
At a nationwide communications company, he helped establish computer based training and electronic on-line service manuals.
Jones' interest in leadership stems from his involvement in athletics, both as a participant and as a spectator. Jones competed in triathlons, running, rowing and bicycle events.
His undergraduate experiences as an athletic trainer offered him the opportunity to observe highly successful coaches in their roles as educators and counselors.
Jones' community interests have included national organizations such as the American Cancer Society to supporting a local home for children.
Safe and secure ordering using Pay Pal servers. Following your transaction, you will be transferred to a "thank you" page where you can download your materials. You will need the Adobe PDF Reader; save the file to your hard drive. If you have any problems with your download, email customer service. We strive to fix all problems within 24 hours.
"With a cyclic economy, downturns are inevitable. Middle management will feel the greatest crunch, whether it is increased responsibilities or termination. Success is your choice and reading this book will give you a definitive edge."
- Albert D. Alunni, Executive Vice-President and COO, Community Bank of Orange
"Leaders become winners when they play the game the way Bill Jones coaches it".
- Bernard H. Petrina, President, Executive Management Renewal Programs and Author, Motivating People to Care and Workforce Renewal
